Shipping policy
At R13, we are committed to providing fast, reliable delivery for every order. Please review the details below for domestic and international shipping options.
Order Processing
- Orders are processed Monday through Friday, excluding holidays.
- Please allow 1–2 business days for order processing in addition to the selected shipping transit time.
- Expedited orders: Orders placed before 12:00 PM EST ship the same business day. Orders placed after 12:00 PM EST ship the following business day.
Domestic Shipping (U.S.)
- All domestic orders ship via UPS (no delivery to P.O. boxes or APO/FPO addresses).
- A signature is required upon delivery for security.
- UPS Ground shipping is free within the 48 contiguous states.
- Second Day shipping is available for $25.
- Next Day shipping is available for $35.
International Shipping
- We ship worldwide via DHL Express, offering fast, reliable delivery.
- Free express shipping on orders over USD $250. Shipping fees for orders under this amount are calculated at checkout based on destination.
- We partner with Global-e for secure local currency payment, duties, and tax handling. Duties and taxes may be included in product pricing or shown at checkout, depending on your location.
- Most international orders arrive within 3–7 business days after dispatch.