R13 WANTS TO ENSURE YOUR COMPLETE SATISFACTION. FOR R13.COM ONLINE PURCHASES ONLY, WE ACCEPT MERCHANDISE IN ITS ORIGINAL CONDITION FOR A REFUND OF THE PURCHASE PRICE, WHEN ACCOMPANIED BY THE ORIGINAL INVOICE.

DOMESTIC U.S. ORDERS

• FREE RETURNS AND EXCHANGES ARE OFFERED FOR ALL FULL-PRICED MERCHANDISE WITHIN 30 DAYS OF DELIVERY.
• MERCHANDISE MUST BE UNUSED, UNWORN, UNALTERED, AND RETURNED IN ORIGINAL PACKAGING WITH ALL ORIGINAL TAGS ATTACHED.
• FOOTWEAR MUST ONLY HAVE BEEN TRIED ON CARPETED SURFACES.
  INCLUDE A COPY OF YOUR INVOICE WITH YOUR RETURN.
• EXCHANGES ARE VALID FOR DOMESTIC U.S. ORDERS ONLY.

INTERNATIONAL ORDERS

• RETURNS ARE ACCEPTED FOR FULL-PRICED MERCHANDISE WITHIN 30 DAYS OF DELIVERY.
• A $20 RETURN FEE WILL BE DEDUCTED FROM YOUR REFUND.
• MERCHANDISE CONDITIONS ARE THE SAME AS DOMESTIC ORDERS: UNUSED, UNWORN, UNALTERED, ORIGINAL PACKAGING, TAGS ATTACHED, FOOTWEAR TRIED ON CARPET ONLY.
• INCLUDE A COPY OF YOUR INVOICE WITH YOUR RETURN.
• EXCHANGES ARE NOT OFFERED FOR INTERNATIONAL ORDERS. INTERNATIONAL CUSTOMERS WHO WISH TO EXCHANGE AN ITEM MUST PLACE A NEW ORDER AND RETURN THE ORIGINAL ITEM FOLLOWING OUR RETURN GUIDELINES.

HOW TO START A RETURN

• PACK YOUR UNUSED MERCHANDISE SECURELY AND ENSURE THAT A COPY OF YOUR INVOICE OR PACKING LIST IS INCLUDED IN THE BOX.
• CLICK BELOW TO GENERATE A PREPAID SHIPPING LABEL.

START YOUR RETURN

REFUND PROCESSING

• RETURNS ARE PROCESSED WITHIN 10 BUSINESS DAYS OF DELIVERY.
• REFUNDS CAN BE EXPECTED WITHIN 5-7 BUSINESS DAYS AFTER PROCESSING.
• REFUNDS ARE ISSUED TO THE ORIGINAL FORM OF PAYMENT; SHIPPING COSTS ARE NON-REFUNDABLE.
• FINAL SALE ITEMS
  ALL GIFT CARD PURCHASES, UNDERWEAR, AND ITEMS MARKED “FINAL SALE” ON THE PRODUCT PAGE ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.

IMPORTANT NOTES

R13 RESERVES THE RIGHT TO REFUSE RETURNS THAT DO NOT MEET THESE CONDITIONS. IN SUCH CASES, ITEMS WILL BE SENT BACK AT THE CUSTOMER’S EXPENSE.

FOR ASSISTANCE, CONTACT CS@R13.COM OR CALL 1.844.634.3055 (MONDAY–FRIDAY, 10 AM TO 5 PM EST).