Refund policy

R13 WANTS TO ENSURE YOUR COMPLETE SATISFACTION. WE WILL ACCEPT ALL MERCHANDISE IN ITS ORIGINAL CONDITION FOR A REFUND OF THE PURCHASE PRICE WHEN ACCOMPANIED BY THE ORIGINAL INVOICE. ITEMS MARKED AS "FINAL SALE," GIFT CARDS, AND UNDERWEAR ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.

MERCHANDISE MUST BE RETURNED WITHIN 30 DAYS FROM THE DATE OF DELIVERY TO R13.COM. MERCHANDISE MUST BE RETURNED WITH THEIR ORIGINAL PACKAGING AND FOOTWEAR MUST BE TRIED ON CARPETED SURFACES ONLY. MERCHANDISE MUST BE UNUSED, UNWORN AND IN AN UNALTERED CONDITION. ALL ORIGINAL TICKETS MUST BE ATTACHED AND A COPY OF YOUR INVOICE MUST BE ENCLOSED WITH YOUR RETURN.