Copy of Shipping & Returns
HOW TO RETURN & EXCHANGE YOUR ITEM
PACK YOUR UNUSED MERCHANDISE SECURELY AND ENSURE THAT A COPY OF YOUR INVOICE IS INCLUDED IN THE BOX.
DOMESTIC ORDERS
START YOUR RETURN & EXCHANGES ONLINE.
CLICK BELOW TO GENERATE A UPS SHIPPING LABEL.
DOMESTIC ORDERS: START YOUR RETURN
INTERNATIONAL ORDERS
START YOUR RETURN ONLINE.
CLICK BELOW TO GENERATE A DHL LABEL.
INTERNATIONAL ORDERS: START YOUR RETURN
RETURNS ARE PROCESSED WITHIN 10 BUSINESS DAYS UPON DELIVERY AND REFUNDS CAN BE EXPECTED 5-7 BUSINESS DAYS AFTER PROCESSING.
FOR FURTHER ASSISTANCE, PLEASE CONTACT US AT CS@R13.COM OR CALL 1.844.634.3055, MONDAY TO FRIDAY, 10AM TO 5PM EST.
DOMESTIC SHIPPING AND DELIVERY
ALL DOMESTIC ORDERS ARE SHIPPED VIA UPS.
FOR SECURITY REASONS, R13 ON-LINE PURCHASES ABOVE $500.00 REQUIRE A SIGNATURE UPON DELIVERY. IN ADDITION, PURCHASES MAY NOT BE SHIPPED TO P.O. BOXES OR APO/FPO ADDRESSES, WHICH ARE NOT AVAILABLE THROUGH UPS.
TO ESTIMATE THE TOTAL DELIVERY TIME FOR YOUR PURCHASE, PLEASE ALLOW ONE TO TWO BUSINESS DAYS TO PROCESS YOUR ORDER FOR SHIPMENT, IN ADDITION TO THE TIME INDICATED BY YOUR PREFERRED SHIPPING METHOD (I.E. NEXT DAY, SECOND-DAY, GROUND). ORDERS ARE PROCESSED AND DELIVERED MONDAY THROUGH FRIDAY, EXCLUDING HOLIDAYS. R13 CANNOT BE RESPONSIBLE FOR UNANTICIPATED DELAYS.
DOMESTIC SHIPPING METHODS AND FEES
GROUND FREE*
NEXT DAY $35.00
SECOND-DAY $25.00
*R13 OFFERS FREE UPS GROUND SHIPPING ON ALL ORDERS SHIPPED WITHIN THE 48 CONTIGUOUS STATES.
CUSTOMERS WHO PURCHASE AN EXPEDITED SHIPPING OPTION BEFORE 1:00 PM EST ON A BUSINESS DAY, WILL HAVE THEIR ORDER SHIPPED THAT SAME DAY. EXPEDITED ORDERS PLACED AFTER 1:00 PM EST WILL BE SHIPPED THE FOLLOWING BUSINESS DAY.
TRACKING
A SHIPPING CONFIRMATION IS EMAILED TO YOU AS SOON AS YOUR PURCHASE HAS BEEN SHIPPED. WE PROVIDE TRACKING NUMBERS CONTAINED WITHIN THE SHIPMENT NOTIFICATION EMAIL WHEN YOUR ORDER LEAVES OUR DISTRIBUTION CENTER, AND MAINTAIN A TRACKING NUMBER FOR EACH DELIVERY. IF YOU HAVE QUESTIONS ABOUT THE DELIVERY OF YOUR PURCHASE, PLEASE CONTACT A CUSTOMER SERVICE REPRESENTATIVE VIA EMAIL AT: CS@R13.COM
RETURN & EXCHANGE POLICY
R13 WANTS TO ENSURE YOUR COMPLETE SATISFACTION. FOR R13 ONLINE PURCHASES ONLY, WE WILL ACCEPT ALL MERCHANDISE IN ITS ORIGINAL CONDITION FOR A REFUND OF THE PURCHASE PRICE WHEN ACCOMPANIED BY THE ORIGINAL INVOICE.
DOMESTIC ORDERS
R13 OFFERS FREE RETURN AND EXCHANGES FOR ALL FULL-PRICED MERCHANDISE WITHIN 30 DAYS FROM THE DATE OF DELIVERY. MERCHANDISE MUST BE RETURNED WITH THEIR ORIGINAL PACKAGING AND FOOTWEAR MUST BE TRIED ON CARPETED SURFACES ONLY. MERCHANDISE MUST BE UNUSED, UNWORN AND IN AN UNALTERED CONDITION. ALL ORIGINAL TICKETS MUST BE ATTACHED AND A COPY OF YOUR INVOICE MUST BE ENCLOSED WITH YOUR RETURN.
INTERNATIONAL ORDERS
R13 OFFERS RETURN FOR ALL FULL-PRICED MERCHANDISE WITHIN 30 DAYS FROM THE DATE OF DELIVERY. MERCHANDISE MUST BE RETURNED WITH THEIR ORIGINAL PACKAGING AND FOOTWEAR MUST BE TRIED ON CARPETED SURFACES ONLY. MERCHANDISE MUST BE UNUSED, UNWORN AND IN AN UNALTERED CONDITION. ALL ORIGINAL TICKETS MUST BE ATTACHED AND A COPY OF YOUR INVOICE MUST BE ENCLOSED WITH YOUR RETURN.
FOR AN EXCHANGE OF A PRODUCT, PLEASE FOLLOW THE RETURN GUIDELINES TO RETURN YOUR UNWANTED ITEM AND PLACE A NEW ORDER ONLINE. YOUR REFUND WILL BE PROCESSED WITHIN 2-3 WEEKS AFTER THE RETURN SHIPPING DATE.
RETURNS ARE PROCESSED WITHIN 10 BUSINESS DAYS UPON DELIVERY AND REFUNDS CAN BE EXPECTED 5-7 BUSINESS DAYS AFTER PROCESSING.
ALL GIFT CARD PURCHASES ARE FINAL SALE.
FACE MASKS: IN THE INTEREST OF HYGIENE, FACE MASKS AND FACE COVERINGS ARE CONSIDERED FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED.
UNDERWEAR: ALL UNDERWEAR SALES ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED.
PLEASE NOTE: FINAL SALE ITEMS ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES.
R13 RESERVES THE RIGHT TO REFUSE THE RETURN OF ANY MERCHANDISE THAT DOES NOT MEET THE ABOVE CRITERIA. IN SUCH INSTANCES, R13 WILL SEND THE PRODUCT(S) BACK AT THE CUSTOMER’S EXPENSE.
- REFUNDS WILL ONLY BE ISSUED IN THE SAME FORM AS PAYMENT AND SHIPPING COSTS ARE NON-REFUNDABLE.
INTERNATIONAL ORDERS
R13 IS PLEASED TO NOW OFFER SHIPPING WORLDWIDE.
FOR INTERNATIONAL ORDERS, WE USE AN INTERNATIONAL SALES PARTNER AND FULFILLMENT PROVIDER 'GLOBAL-E', TO HANDLE ORDERS OUTSIDE THE UNITED STATES. GLOBAL-E WILL PROCESS YOUR PAYMENT AND MAY PROCESS YOUR DELIVERY. PLEASE SEE GLOBAL-E'S TERMS AND CONDITIONS OF SALE AND PRIVACY POLICY.
IF YOU LIVE OUTSIDE THE UNITED STATES AND WOULD LIKE TO PLACE AN ORDER, PLEASE CHOOSE YOUR COUNTRY FROM THE DROP DOWN MENU FOUND THROUGH THE FLAG IN THE UPPER RIGHT HAND PORTION OF OUR WEBSITE.
WE USE AN INTERNATIONAL SALES PARTNER AND FULFILLMENT PROVIDER, 'GLOBAL-E', TO HANDLE ORDERS OUTSIDE THE UNITED STATES. FOR ALL RETURNS OUTSIDE THE UNITED STATES, PLEASE VISIT GLOBAL-E'S RETURN PORTAL
TO CHECK THE STATUS OF YOUR ORDER OR TRACK YOUR PACKAGE, PLEASE USE THE BELOW LINK: